Return policy

Return & Refund

60-Day Return & Exchange Policy

We want you to feel comfortable and confident when shopping at iseebag, that’s why we offer a 60-day return & exchange policy. If for any reason you're not satisfied with your purchase, you may return or exchange the unused item in its original condition as long as you contact us within 60 days from the delivery date.

Return & Exchange Conditions

Items returned without authorization will not be accepted.The time frame for return & exchange must not exceed 60 days from when the original order was received.All items must be returned in their original condition, without scratches or signs of wear, and must not be resized or altered in any way.When returning or exchanging items, customers must use a shipping method that has tracking on it. Returns or exchanges with no tracking will not be processed.For return, any promotional gifts received must be included with the returned items. Otherwise, the retail price of the promotional gift will be deducted from the refund. Note: Please do not send your return to the address on your package. That is not our return address and will affect the processing of your return.

Refunds

Returns will be processed within 5 days upon receiving your package. The refund will be issued to the original payment account in 3-5 workdays as you requested.

Please Note:

* If you want the refund to be issued to your original payment account, please contact one of iseebag representatives to get an authorization.
* The shipping rate before discount will apply and is non-refundable. Although you may have enjoyed free or undervalued shipping, we do incur the original cost of shipping for every order. Therefore, we do not refund our original shipping cost.